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The Portal Infranet Connector supports the integration of
the Portal Infranet Billing system with the rest of a company's
OSS/BSS infrastructure in the context of processes involved
in the entire customer life-cycle. This includes the functions
of web-based self service, CRM, Order Management, Provisioning
and Supply-Chain management. Thus the connector can be extended
to allow comprehensive, business rich connectivity including
the Creation of New Accounts, Orders, Account Modification,
Modifying Service information, billing related events, line
item adjustments, Private Branding, Sponsorship and Queries.
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Architecture
The Portal Infranet Connector abstracts the Infranet application
to a set of generic billing business objects. It has 3 modules
- Infranet Connection Module, Billing Business Objects, and
the e2e Hub Interface. The Connection module uses the Infranet
API and supports TCP/IP. It implements a standard error-checking
interface across any call made to the Infranet system. Also,
database context information is shared between calls, thus
minimizing overheads.
Features and Benefits
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FEATURES
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BENEFITS
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"Create New Account information" Information
seamlessly passed to Portal from any e2e Hub integrated
application which has an order entry feature.
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Seamless, flow-through and real-time order provisioning
improves customer response time, reduces errors and
provisioning costs
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"Modify Account and Service Information"
Account Information can be modified using 6 processes
-Payment, Billing, Credit Balance, Accounting, Locale,
Contacts, Modifying Service Information includes Login,
Service Password, and Service Status.
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By providing ready connectivity from Portal to web
self-service, customer service calls can be minimized.
Integration with front-facing call center applications,
agents can interact using a unified desktop reducing
multiple data entries and potential errors and also
speeding response.
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Order Information - For an account: Adding a Service,
Modifying Products, Deleting a Product and Modifying
Product Status.
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Order Information in the provisioning process seamlessly
transferred to Portal ensuring speed and reducing potential
error.
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Get List of Invoices, Image of Invoice, List Of Bill
Items, Credit / Debit Resource Balances.For the line
item of a particular invoice belonging to a selected
account - Dispute a Line Item, Settle, Write Off and
Adjust
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Enables Electronic Bill Payment and Presentment. Eliminates
costs associated with mailing and printing. Reduces
contact center calls associated with bill disputes.
Also call times reduced through a single, unified view
of the customer.
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Payment - Validate a Payment Instrument (credit card),
Perform Online Billing, Perform an Online Credit Transaction,
Perform an Online Debit Transaction
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Flow-through credit check and online bill payment with
flexible options provide customers choice and ease of
use, enhancing the customer experience
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3 Query types - Get Account, Product Information and
Rates for a specific product. Options to push events
for notification, pull information, on demand
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Real-time, synchronous updates ensure comprehensive
updated information at the point of interaction. Flexible
options ensure that real-life requirements to optimize
customer interaction processes can be maximized
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Comprehensive business functionality in the connector
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Rapid "time to market" for Portal integration
with OSS
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Other applications are integration agnostic
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Ensures that other applications can be easily plugged
in and out without re-writing any code making the complete
solution very flexible and preserving existing customer
investment
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Abstracts Portal Infranet to a set of generic billing-related
objects
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Facilitates easy, rapid and seamless integration with
the supply chain and other systems
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Platform Support
Available on Windows NT 4.0 and Solaris 2.7 and 2.8. Requires
10 MB of disk space and at least 16 MB RAM. Contact US Interactive
for actual configuration requirements.
Licensing and Support
License is for a single server connecting to a single Portal
Infranet System. Any number of copies can be run off the server.
US Interactive provides phone, e-mail and web-based Support
globally. Please contact US Interactive for further details.
Product Availability
Available now.
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