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Our solutions are unique because our approach is unique:
FOCUS
This is our only business. We focus on the Communications
Industry - and we do it holistically:
- Both online and off-line, across all channels
- from the Point of Sale to the Web and from Dial-up
to Broadband to Wireless.
- Through the complete customer interaction life-cycle
- from marketing to sales to commerce to service.
EXPERIENCE
We have in-depth experience deploying these solutions
for communications and next generation service providers.
Since 1994, we have been developing industry-leading
e-business solutions. At a time when other companies
were starting to build websites, we were looking at
using the Web to enhance the total customer experience.
Throughout our evolution, we've come to understand the
real business requirements of real companies that need
to bring in real profits.
Be it Asia Online, among Asia's largest ISPs, for
which we delivered a complete, mission-critical customer
management infrastructure in four months and very rapidly
replicated our solution across their properties in Asia
and Australia.
Or Massive Media Group, for which we delivered the
world's first complete customer management infrastructure
for the digital media industry.We offer our clients
real experience - and real solutions.
SOLUTION SETS
With our technology as the glue, we pull together industry-leading
applications, creating comprehensive solution sets that
are proven and accelerate the time-to-market.
Our solution sets target four different segments of
the Communications Industry - ISPs / ASPs, CLECs; Broadband
Service Providers, Wireless Service Providers and Digital
Media and Entertainment Service Providers. Our solutions
are also gaining strong acceptance in Business-to-Business
environments.
TECHNOLOGY
US Interactive is the only e-Commerce Integrator that
has built its own robust, standards-based technology
framework for customer management solutions. This technology
allows:
- Customers to work collaboratively with the
enterprise and its partners through a set of customizable
Web-accessible eViews. The eViews can be consistently
extended to all customer access devices - POS, Call
center, Web, wireless, and broadband.
- The interaction is comprehensive because
the Industry Business Models capture industry-specific
customer interaction processes.
- Finally, the e2e HUB and Connectors
components of our Integration Infrastructure allow
real-time transactions by connecting with all
relevant enterprise systems.
PARTNERS
Our industry-focused solution sets harness some of the
best technology partners available. Strategic partners
include Portal, Vignette, Commerce One, IBM and Sun.
While other vendors implement packages, we deliver value
to our partners by integrating their applications with
those of other application suppliers, providing rich
new functionality to our customer solutions.
PEOPLE
US Interactive is a global, multi-cultural organization.
And, our skills are eclectic - technologists, strategists,
user interaction experts, systems analysts, telecommunications
wizards, billing and CRM application gurus, digital
media professionals and project managers. From this
fertile pool, we forge teams to build solutions for
our clients that enable them to identify, acquire, and
retain the customers who keep their businesses profitable
and growing.
DELIVERY PROCESS
US Interactive implements projects by deploying teams
from our regional Solution Centers. Our rigorous IVL
Methodology, customized to solve customer management
problems for the Communications Industry, guides our
specialists through Innovation, Validation
and Launch by focusing on the needs of Internet-centric
customer management solutions every step of the way.
Lessons learned from each engagement are formalized,
studied and refined by our Engineering Labs, enabling
us to offer our clients among the smoothest, most proven
deployments in the industry.
SUMMARY
The USI combination of technology, an industry focused
common information model, innovative project methodologies
and key partnerships create a unique industry offering
that constitutes an 80% pre-integrated solution that
can be efficiently and rapidly customized and deployed.
The deep application knowledge of the project teams
lays the groundwork. The connector technology provides
immediate application hooks into the e2e hub service
platform. And the e2e hub is ready to mediate all inter-application
communication as well as application communication with
the customer's OSS. Additionally, the delivery experience
and expertise of our project teams gained from numerous
repeatable engagements insure the highest quality solutions,
deployed in the shortest time possible.
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