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As the Internet economy heats up around the world,
it presents stiff challenges for ISPs / ASPs & CLECs
(called IP Service Providers). 4 important factors are
shaping the way ISPs / CLECs and other broadband providers
shape their strategies:
As the access costs go down and the level of competition
goes up, these providers need to drastically reduce
their costs of customer acquisition and retention and
yet at the same time deliver superior customer service.
To increase revenues, they need to look at
new revenue models including aggregating and selling
content and application services. They need to set up
the business infrastructure to support these new business
models.
They are bringing in broadband access services, which
require very sophisticated business infrastructure to
order and provision services across the supply chain.
Finally, they are rapidly trying to consolidate
their position in the market through mergers and acquisitions.
The most important challenge for such M&A activities
is to make sure the business infrastructure is integrated
rapidly.
To overcome these challenges, service providers need
superior business infrastructure solutions that enable
them to:
Acquire customers more efficiently
Bring flexible and sophisticated product / service options
and powerful payment models and with tools enable them
to bring these to market faster
Provide superior and personalized customer service
Enable customer interaction across all channels
- customer self-service through the Web, Contact center
agents and partners
US Interactive provides a 80% pre-integrated business
infrastructure solution (ISP-in-a-box) that delivers
much faster time-to-market. This solution incorporates
best-of-breed CRM applications such as Vantive (Peoplesoft),
Remedy and Siebel with Portal using the USI Customer
Management platform using productized business-rich
connectors and extends a single, unified view of the
customer to the web for customer s - the customer eView
and for contact center agents - the Agent eView. This
solution can be customized and extended for each client
including integration to their existing and legacy applications
- such as credit check, financials, taxation etc.
US Interactive has deployed this solution across more
than 25 different ISPs around the world including Asia
Online, Via Networks, Interliant. It is proven to work
and scalable for mission-critical purposes.
To overcome these challenges, service providers
need superior business infrastructure solutions that
enable them to:
- Acquire customers more efficiently
- Bring flexible and sophisticated product / service
options and powerful payment models and with tools
enable them to bring these to market faster
- Provide superior and personalized customer service
- Enable customer interaction across all channels
- customer self-service through the Web, Contact
center agents and partners
US Interactive provides a 80% pre-integrated business
infrastructure solution (ISP-in-a-box) that delivers
much faster time-to-market. This solution incorporates
best-of-breed CRM applications such as Vantive (Peoplesoft),
Remedy and Siebel with Portal using the USI Customer
Management platform using productized business-rich
connectors and extends a single, unified view of the
customer to the web for customer s - the customer
eView and for contact center agents - the Agent eView.
This solution can be customized and extended for each
client including integration to their existing and
legacy applications - such as credit check, financials,
taxation etc.
US Interactive has deployed this solution across
more than 25 different ISPs around the world including
Asia Online, Via Networks, Interliant. It is proven
to work and scalable for mission-critical purposes.
 read
the Asia Online Success Story
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