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US Interactive

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CRM Integration - Service Details

CRM Solutions for Real-time eBusiness

US Interactive is a leading provider of end-to-end CRM solutions for real-time eBusiness based on integration technologies. Using market leading CRM applications and eBusiness infrastructure platforms, US Interactive provides the rest of the solution needed to fulfill a complete CRM vision. We have experience implementing and integrating industry leading CRM applications from Peoplesoft, Siebel and Remedy. For integration, the choice could be US Interactive's award winning e2e Hub framework or any other eBusiness integration platform including products from BEA, Tibco, Vitria, webMethods, and IBM.

US Interactive provides pre-built solutions targeting the three main areas which industry leading CRM solutions leave unsolved. First, we provide a common information platform with adapters to each of your enterprise applications, enabling the sharing of data and the automation of business processes spanning multiple systems. Second, we provide 80% pre-built enhancements to your CRM application enabling it to view data from other enterprise applications, and to submit transactions which will be processed by those other applications. And finally, we provide 80% pre-built web templates and user interaction flows which greatly speed the development of customized web pages enabling your customers to perform their own convenient self-service from a web browser or wireless device.

Requirements Workshop and Analysis
US Interactive's approach is business process centric, focussing on the flow through automation of all customer facing distributed business processes; on the front-end, the focus would be on the end users' unified view of the customer and the value chain. Our business analysts would work with you to identify the web centric application user interaction flows for the different target end user constituents like customer, partner, or enterprise employee. We would do a user interface requirements analysis to identify the user interaction flows and the business flows, and we would perform an integration requirements analysis to identify business processes and application integration points. We would identify the business processes that are current and required in future as well as the business priority and timeline.

Functional Requirements
Based on the requirements analysis, we would identify the functional requirements. Functional requirements address the user interaction flows, the customer centric view of the enterprise business processes, distributed business processes that span the applications and application integration points. Requirements for different application connectivity also would be identified, with interfaces required to different enterprise and other applications. Non-functional requirements such as scalability, performance and availability also would be identified. HTML mock-ups of user interaction flows are often created to validate the user interaction flow requirements with prospective end users.

Project Plan and Priority Task List
US Interactive has extensive experience implementing complex integration projects. We will define a complete project plan outlining the tasks, deliverables and resources to be used.

Technical Architecture and Design
Based on these requirements, our architects would identify and recommend the architecture and technology options for you that would provide scalability, performance and reliability. US Interactive has pre-built user interaction flows, business process definitions and application connectivity. Where applicable these will be considered, in order to reduce the costs and time of development. These pre-built user interaction flows can be used with US Interactive's e2eHub or with other supported 3rd party EAI/web application servers such as BEA, Tibco, Vitria, webMethods, IBM etc. Architecture definition would include the logical and physical architecture for hosting the solution. Design will cover all the aspects of functionality, usability, reliability, performance, scalability and operational manageability.


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