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Unified Views - Service Details
Unified View Solutions for Real-time eBusiness
US Interactive is a leading provider of web and wireless
portal solutions based on eBusiness integration technologies.
We enable companies to automate their value network of customers,
employees, and business partners by providing each of these
user groups with a single, customized web interface supporting
their particular needs. These web and wireless portals tie
directly into the necessary back-office systems and business
processes, providing a real-time Unified View of the enterprise
and the customer.
Unified View Architecture, Design, and Implementation Services:
US Interactive's approach is business-process centric, automating
key user interaction processes across your enterprise. Then
we create simple, powerful interfaces that bring together
data and functionality from all of these back-office systems
to provide a Unified View on the web or on a wireless device.
Our approach provides dramatic business results quickly, through
the use of pre-built integration components and web templates
and a robust set of tools for rapid development.
Our business analysts would work with you to identify your
business processes and workflows that span across your enterprise
applications. Constituent groups of users including customers,
employees, and business partners are identified and their
requirements are analyzed separately. Pre-built web templates
and user interaction flows are used to rapidly create the
necessary web pages to support each user. These web pages
enable the user to access data and perform transactions without
regard to where data may actually reside in the enterprise.
Our pre-built integration components handle the connectivity
to the necessary back-office applications.
US Interactive has extensive experience in delivering integration
solutions and Unified Views enabling the following business
benefits:
Online bill presentment and payment
Online customer self-service including self-provisioning
of new services
Immediate 24 hour access to current account status
and information
CRM integration enabling CSRs to see and control
the entire customer account from one screen
Dramatically reduced support costs through the elimination
of redundant data entry by CSRs
Providing necessary access for channel partners to internal
enterprise systems
Unified View: Requirements Workshop and Analysis Services
Our business analysts would work with you to identify the
web centric application user interaction flows for the different
target end user constituents like customer, partner, or enterprise
employee. We would do a Unified View requirements analysis
to identify the user interaction flows and the business flows;
and would do an integration requirements analysis to identify
business processes and application integration points. We
would identify the business processes that are current and
required in the future as well as the business priority and
timeline.
Functional Requirements
The resulting functional requirements would cover the user
interaction flows, the user centric view of the enterprise
business processes, and the distributed business processes
that span the applications and application integration points.
Requirements for application connectivity also would be identified,
with interfaces required to different enterprise and other
applications. Non-functional requirements such as scalability,
performance, and availability also would be identified. An
HTML mock up of user interaction flows is often created to
validate the user interaction flow requirements, with prospective
end users.
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